Shipping Policy

Shipping Policy

UK postage details

Most orders are packed and out the door within 24 working hours. This is the standard we set ourselves and we try to achieve this wherever possible.

We use Royal mail and a variety of courier services. Most orders do arrive the next day but we also offer a next day guaranteed service.

 

Worldwide postage details

When you order from Dr Zigs our aims is to have your goodies packed and shipped within 24 working hours. Most parcels go with Royal mail who offer a fast and reliable service and we use a variety of international couriers too.

Our shopping cart system will usually work out the correct postage fee for you. Occasionally the cart does get things wrong and we may contact you to offer the correct shipping fee. We will always offer the very best rates we have available. If you'd like to check the shipping rates before ordering just send us an email or give us a call.

Returns

So your order arrives and it's not quite what you expected, no problem at all, just send it back in unused condition within 30 days for full refund.

If you receive an item that's faulty upon delivery then we'll make things even easier by sending you a pre-paid label so you can send it back and get a new one as quickly as possible.

If you have any other returns of fault issues just drop us an email to hello "at" mail@drzigs.com and we'll sort it out for you, we're a friendly bunch and we like to look after our customers.

We pride ourselves on offering the very best customer service possible!

Here at Dr Zigs we really believe in offering great customer service. Fast deliveries and great communication, that's what online shopping should be about! if you've got a question, need some advice, not sure where to turn... give us a call, email us, facebook us, twitter us, whatever you're favourite way to communicate is. No question too daft, no problem too big! We love our products and we love our customers even more!

Returns address

Bubble HQ

Vaynol Park

Bangor

LL57 4BP

 

DOMESTIC

United Kingdom

 

2nd class

0.0 kg – 15.0 kg

Free

 

Next day delivery- guaranteed on orders received before 3pm weekdays

0.0 kg – 15.0 kg

£3.99

 

Saturday Orders Under 2Kg

0.0 kg – 2.0 kg

£10.00

 

Next day delivery - guaranteed on orders received before 3pm weekdays.

8.0 kg – 10000.0 kg

£4.99

 

Local Pick up (Bangor HQ North Wales)

£0.00 and up

Free

 

Saturday Orders Under £20

£0.00 – £20.00

£10.00

 

Free next day shipping over £25 for orders received before 3pm weekdays

£25.00 and up

Free

EU

(58 countries and regions) 

World wide (Parcel Force)

0.0 kg – 5.0 kg

£20.00

 

Parcel Force above 5kg

5.0 kg – 30.0 kg

£45.00

IRELAND

Standard (Parcel Force)

0.0 kg – 4.9 kg

£10.00

 

Priority delivery (Parcel Force)

0.0 kg – 99000.0 kg

£55.00

 

Express (Parcel Force)

0.0 kg – 99000.0 kg

£80.00

 

Standard shipping

5.0 kg – 99.0 kg

£40.00

REST OF WORLD

(181 countries and regions)

 

World wide (Parcel Force)

0.0 kg – 5.0 kg

£30.00

 

World Wide (Above 5 kg - 10 kg - below 1m in length)

0.0 kg – 25.0 kg

£45.00

 

Large World Wide Above 1m in Length

50.0 kg – 100.0 kg

£180.00

UNITED STATES

World wide (Parcel Force)

0.0 kg – 5.0 kg

£27.00

 

Medium to Large Parcels

5.0 kg – 25.0 kg

£45.00